About the job

About the job:

Del Toro is a luxury footwear brand launched in 2005 that is inspired by the rich heritage and timeless style of the Italian velvet slipper. Del Toro’s products are hand made in Italy, in Naples and Milan, with an uncompromising commitment to craftsmanship and quality.

As the Operations Associate at Del Toro, you will help lead the operations function, reporting directly to the Director of Operations on special projects, operations efficiencies, and analytics. This position may be primarily remote, however, there may be periodic travel to the New York City area for Company events.

What You’ll Do:

Customer Service

• Help manage the customer service function and wedding concierge service
• Work directly with customers to design shoes for special events, and work with our factory to produce on time

Website Maintenance

• Set up new product pages for new launches
• Complete website maintenance to ensure all pages are set up correctly

Fulfillment, shipping, and logistics

• Oversee and monitor daily performance at a third party warehouse partner. (shipping, receiving, inventory management)
• Create Purchase Orders for incoming shipments in warehouse systems to ensure the warehouse has the required information to process incoming deliveries.
• Support the Director of Operations to develop and track daily, weekly, and monthly KPIs
• Lead packaging improvement decisions
• Coordinate shipments with Freight Forwarders from overseas location
• Support and lead cost saving initiatives/projects
• Support process improvement initiatives to develop scalable processes to aid growth
• Support demand planning and inventory management
• Maintain and update item master data as assigned and support set-up of new items in Shopify
• Create forecasts for items based on information from sales and update data within forecasting systems
• Monitor supply chain performance by defining KPIs for shipping, inbound logistics, and returns

Growth

• Identify and negotiate partnerships with other companies, especially in the wedding industry
• Identify and take on projects targeted at driving customer traffic and conversion
• Identify and implement new DTC business strategies
• Help lead company-wide goal setting

Qualifications:

• 0-4 years of experience
• Excellent problem solving skills
• Strong organizational skills
• Independent thinker with strong business instincts
• Open to working on different projects every day
• Interest in ecommerce, fashion, and/or startups
• Strong communication skills both verbal and written
• Strong analytical skills