About the job

Lume is a 4-year-old fast growing eCommerce deodorant and personal care brand that’s transforming the way that humans do hygiene. We recently joined forces with Harry’s, another disruptive brand with great people and infrastructure, to accelerate our growth. We are a team of self-starters that roll up our sleeves and get it done. Our style is collaborative, and very fast-paced so an adaptive personality is a must.

We are seeking a technically sophisticated and detail-oriented Business Analyst to provide support for:

• Digital Marketing Performance
• Customer Behavior
• Website Analytics
• Business Operations
• Customer Support

The ideal candidate will help solve complex problems and is comfortable working with different data sources and working with stakeholders to find solutions and make recommendations. This is an exciting opportunity to join a fast growing company and make a meaningful impact.

Business Analyst Responsibilities:

• Working on large and complex data infrastructure and reporting solutions
• Work on a variety of ad-hoc requests from different departments throughout the company
• Explore data and build recommendations on how to improve efficiency and optimize company performance
• Collaborate with other teams on various projects.
• Communicating findings in a easily digestible way for non-technical audiences
• Creating and maintaining reports and dashboards
• Identify, analyze, and interpret trends or patterns in complex data sets

Perform E-Commerce analytics in the following areas:

• Lifetime Value of Customers
• Consumer insights
• Retention
• Repurchase behavior
• Basket analysis
• Marketing
• Cost of Acquiring a Customer
• Media Mix Modeling
• Marketing budget optimization

Required Qualifications:

• 4+ years of experience in a Business Analyst role
• 2+ Years of experience writing complex SQL queries
• Experience with Google Analytics (or a similar tool)
• Self-starter with ability to take on complex projects with little guidance
• Fluency with industry leading BI Tools (Power BI preferred)
• Comfortable presenting findings to non-technical audiences
• Strong understanding of basic business & marketing concepts (ROI, ROAS, Net Income, Profit Margin, Retention Rate, LTV, etc)
• 2+ Years experience working with an E-Commerce DTC Company

Preferred Qualifications:

• Knowledge of statistics and experience using programming for analyzing datasets (R, Python, SQL, Excel, etc)

Lume is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.