About the job

THE STUFF THAT SETS YOU APART

You are naturally a strategic and analytic thinker who thrives on technology advancements and process improvements. Driving efficiency through continuous improvement efforts with our Direct to Consumer (DTC), Omni-Channel business partners sounds like a dream, and you’re ready to jump in. Your expertise allows you to manage Retail, eCommerce, and Merchandising ERP system enhancements that include defining requirements, UAT, training, and implementation of simple solutions to complex problems. At the same time, you thrive on providing troubleshooting and end-user support to high-level stakeholders in a business-critical, fast-moving environment. You get the Dr. Martens brand and are excited to support the team in enhancing Dr. Martens’ footprint in the Americas region.

THE GIG

• Act as the liaison to the Retail, Merchandising, and eCommerce teams for all continuous improvement initiatives.
• Review and challenge operational processes to ensure optimum use of the company's existing technologies.
• Propose and deliver value-adding technology solutions in line with the business strategy.
• Identify, analyze and document business and technical requirements (e.g. process, solution design, configuration, security, documents, reports).
• Ensure that new solutions are clearly documented and that superuser is adequately trained.
• Regularly liaise with business stakeholders on the continuous improvement roadmap.
• Troubleshoot and provide end-user support for BAU (business as usual) issues.
• Communicate regularly with business partners and team members in multiple time zones.
• Work closely with internal and external development teams on application design changes and issues.
• Adhere to a strict change control policy for all application developments and configurations.
• Support the Test Manager with the design and execution of regression tests.
• Keep abreast of emerging enterprise applications technologies and partake in updating the application roadmap.

YOUR FUNDAMENTAL QUALITIES

It’s never just a job at Dr. Martens. It’s a way of life. We live and breathe our Fundamentals - INTEGRITY. PROFESSIONAL. PASSIONATE. TEAM PLAYERS. They define who we are and how we get the job done. We believe each role is as unique as the person who does it. To join our team, you will also possess these qualities:

• Bachelor’s degree in IT or comparable experience required.
• 3+ years of experience required.
• Experience as a Business Analyst / Business Systems Analyst in the retail industry required; additional experience in eCommerce and omnichannel retail a plus.
• Experience in analyzing business requirements and delivering technical business solutions.
• Hands-on experience of POS systems and integrations including mobile POS and payment gateways.
• Proven ability to learn and test new business application functionalities.
• Ability to analyze complex data sets and relational databases (e.g. Excel, SQL).
• Excellent ability to communicate clearly, both written and verbally, including business documentation, such as business process documents, technical specifications and training documents, with both technical and non-technical teams.
• Proven ability to manage business change initiatives within a large organization.
• Experience in end-to-end global operations within a fashion brand preferred.
• Experience in Microsoft technologies including Dynamics AX/365FO and MPOS preferred.
• Experience as a business analyst having previously worked on a large-scale project.
• Logical thinker with excellent analytical skills and attention to detail.
• Up to 10% international/domestic travel may be required, based on business needs.
• Ability to work at a standard computer set up 40+ hours per week, with or without accommodations.
• Connection with our Brand, The Stuff that Sets Us Apart, and our Fundamental Qualities.

WHAT'S IN IT FOR YOU?

• Welcome to the family free pair of docs
• 65% off all docs
• 1:00 PM Friday finish in the summertime
• Amazing Portland-based office & rooftop
• Hybrid Work Schedule
• Affordable & Comprehensive Medical, Dental & Vision packages
• Our Employee Assistance Program – for when times might get tough
• 401(k) Pre-Tax and Roth Retirement Savings Plans
• DM Foundation, supporting and empowering our communities around the world
• Paid Volunteer Hours

Are you ready to fill your boots? Apply now!

At Dr. Martens, we are committed to creating an environment where we can all be proud to work and be our best. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.