About the job

Brodo (www.brodo.com) is an NYC-based broth company founded by James Beard Award-winning Chef Marco Canora.

We are in search of a part-time (20-25 hrs/wk) Customer Experience Specialist, working remotely. By joining Brodo, you will join a passionate team in an exciting, rapidly growing company with a national profile. This can become a full-time role in the fall.

Job Responsibilities:

As a Customer Experience Specialist, you will be tracking all points of customer engagement, addressing customer issues, and streamlining processes. You play a vital role in being an advocate for Brodo’s community, by supporting and engaging with customers.

• Respond to customer inquiries and requests via email and SMS.
• Engage and respond on Brodo social media platforms; Instagram, Facebook, and Twitter.
• Assist with order replacements, refunds, and subscription management.
• Analyze and report on recurring issues and customer feedback.
• Identify opportunities to improve customer retention and satisfaction.
• Collaborate with marketing and operations teams to align communications during product launches, etc.

Job Qualifications:

The right candidate has a background in digital customer service and strong self-organization skills. They also have a high level of patience and empathy with a wide variety of customers.

Essential

• Superior written and oral communication.
• Positive attitude and problem-solving skills
• Excellent project management and time management skills
• 1-2 years providing great service in a customer-facing role
• Ability to work independently with confidence.
• Interest in great food and good health
• Comfortable across most social media platforms

Plus+

• Interest in developing broader skills in the area of customer experience
• Knowledge of Excel / Google Sheet, ZenDesk & WordPress
• Experience in DTC e-commerce

Compensation:

$20 - $30 per hour depending on experience

About Brodo:

Brodo was born in 2014 from the window of Chef Marco Canora’s East Village restaurant Hearth. We have four retail shops in NYC, a national subscription business through www.brodo.com, and a national grocery business including Whole Foods Market. We respect the time-honored, global traditions that have made bone broth a cornerstone of nutrition, communities, and great kitchens for generations.

How to Apply:

Apply by emailing careers@brodo.com with your resume and a cover letter. We would love to hear why you are an exceptional fit for this role. We will be reviewing applications immediately and moving things forward for promising candidates.